Semi-annual service provider seminar held Xi'an Cummins proposed new plan

The troops and horses did not move, but the grass and grass first. In 2017, as Shaanxi Automobile Cummins continued to sell well, customers put forward higher requirements for the service of Shaanxi Automobile Cummins. Therefore, it aims to identify problems, solve problems, and improve customer service experience. The 2017 Semi-annual Service Seminar is Xi'an was successfully held and 30 service providers from across the country attended the seminar. Cai Xian, Director of Customer Support Department, presided over the meeting. Yang Xiaodong, general manager of Xi'an Cummins , Zhao Binxia, ​​chief financial officer, and Wang Huajiang, chief engineer attended the meeting.

During the seminar, Yang Xiaodong, general manager of Xi'an Cummins, delivered a speech and expressed his appreciation for the uniform spirit of Xi’an Cummins’s uniform and felt the atmosphere of the company’s family. At the same time, he pointed out that the competition in the heavy truck market environment has intensified, and the customer’s service is presented. Higher requirements and goals, so after-sales service must take the initiative and self-improvement.

Cai Xian, Director of Xi'an Cummins Customer Support Department, introduced the organizational structure of the Customer Support Department, sales in the first half of the year, and Xikang’s key market segments, focusing on the current understanding of service issues and Xikang’s procedures for repairing and claiming parts, customers, and claims. The technical experts team, system interconnection, active service and other aspects of the improvement measures were introduced in detail, and the results were affirmed. Facing the problems, they faced it calmly and proposed new plans and requirements for the follow-up service work.

Xia Cummins Customer Support Director Cai Xian

During the discussion, the service providers talked about the current status of the service stations under the new normal economic conditions, and the current service problems of Xikang. Everyone knows everything about it, and they have no shortage of words. The on-the-spot discussion is open and enthusiastic, and they all provide advice and suggestions for the development of Xikang. In response to the service provider's response, the Xikang Working Group answered the questions and recorded them at the scene, and also put forward their own opinions on future service plans. Through the discussion, Xi Kang heard more voices from the front line. The service providers felt the sincerity of Xi'an Cummins, making the relationship of the manufacturers more like a family with blood and water. Only in this way can Xi'an Cummins serve its customers better.

As the symposium was drawing to a close, Yang Xiaodong, general manager of Xi'an Cummins, made a summary of the meeting. Xi'an Cummins and the service providers face to face discussion, to jointly find service problems and service bottlenecks, adhere to continuous improvement, and comprehensively enhance customer satisfaction, will be the unyielding pursuit of Xi'an Cummins.

After the meeting, some service providers visited Xi'an Cummins's front-of-the-line warehouse, and they contacted Xikang's parts distribution mode and process at zero distances. Each service provider put forward a constructive approach to the front-end library in terms of parts packaging, distribution, and logistics inquiries. Views. The visit not only enhanced the interoperability and mutual trust between service providers and Xikang aftersales parts library, but also further narrowed the distance between service providers and Xikang.

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