Recently, IATA released the latest forecast: in 2016, the number of global air travelers is about to reach 3.8 billion and will exceed 7 billion by 2034, bringing the total number of air travelers to 1.2 billion by the year. In addition, the annual baggage report released by the International Telecommunication Union shows that at least 1.14 pieces of luggage are checked for each airline passenger on average, indicating that in 2016, the global airline baggage system will handle over 4.3 billion pieces of luggage. However, no matter at home or abroad, there will be enthusiasm for passengers to reduce their air travel due to baggage services. How to improve passengers' satisfaction with baggage service? IoT technology can handle this problem.
How to Improve the Customer Satisfaction of Baggage Service by Internet of Things Technology
First, the baggage tag permanent electronic
The premise for the widespread adoption of IoT technology in the field of baggage services is to impose a unique identification of each piece of luggage. This is like every terminal device that can connect to the Internet must have a unique IP address. Since 2015, a number of commercial solutions companies have officially joined the electronic baggage tagging industry. Implanting the digital module in the trunk and implanting the RFID chip in the baggage check are two effective ways to label the implant. In the long run, the permanent electronicization of baggage tags in the digital module will be more conducive to the standardization of the global aviation industry. From the upstream of the baggage service such as luggage size, quality and safety to the correct direction, the efficiency of baggage transport in the aviation industry will be enhanced. Currently, the luggage brand Rimowa and Lufthansa in Germany to carry out cooperation, testing related technologies.
Second, luggage self-help shipping convenient
With the realization of electronic air tickets, unmanned baggage passengers have been able to implement self-service (unattended) air travel. However, due to the manual service of baggage service, the air travel experience of baggage-carrying passengers is seriously affected. To this end, to promote the convenience of self-carrying baggage based on the realization of great significance. IoT technology can comprehensively enhance the efficiency of existing airport baggage self-service kiosks, enabling passengers to enter or associate information before arriving at the airport, and only completing the delivery of the baggage in front of the baggage self-service kiosk so that Can greatly enhance the convenience of self-help checked. At present, some of the domestic airport baggage self-service delivery counter in the case of staff assistance also inefficient status quo, so that passengers are interested in how to choose self-service shipping mode?
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