FAW Xichai core service, accessories network synchronization upgrade

The era has developed rapidly and users have become the target of major brands. It is really "the user gets the market and gets the future." Therefore, for the manufacturing enterprise, who knows the user's heart most, and provides the finest and most perfect service that can impress the user, then the brand is the most Influence and appeal.

"Precision core service, intentions to serve users. We are not empty talk, but the activists. We are concerned about the need to ensure smooth communication channels, to ensure that users hear the voice at any time, will be the ultimate core service." FAW Xichai Deputy General Manager of the sales company, Li Yan, said: “We take the '13th Five-Year Plan for Service' as a new starting point and establish three supporting systems for technology, management, and policy, namely, 'four major technologies' support and 'two major policies' support. Supported by the “five managements.” Upgraded on the basis of the original intelligent interactive platform, enhanced communication with users, adopted rationalization proposals, continued to optimize and perfect 'service network + accessories network', and promoted the overall service capabilities of the brand.” Good policy struck to expand service product value space

From the new concept of “Internet+”, one stone provoked a wave of waves. The major companies in the manufacturing industry have different understandings of them, but they have the same goals and are striving to become “unconventional”, striving to stand out from the cruel competition in the market. Turn the tide. In this race against time and market, there is very little endurance for the sprint sprint of “innovation and competition” and endurance for the “steadily optimized” marathon race. The engine area can be rated as a veteran FAW Wuxi. One of them.

"The emergence of 'Internet +' is a timely rain for the manufacturing industry. Over a year has passed, China's national industrial strength has increased significantly, and its international status has risen sharply. However, there has been a marked change in demand at home and abroad. The technological revolution has triggered the industry. Transformation and service revolution have brought about innovations in the concept and are reshaping the new global economic structure.” Qian Hengrong, Secretary of the Party Committee and Director of FAW Xichai Party Committee, explained in detail: “In the past few days, the State Council issued a guide to deepen the integration of manufacturing and the Internet. "Opinions" pointed out that manufacturing is the main battleground of the Internet+, and it clearly defines the key directions and far-reaching significance of Internet operations. The "innovation and intelligence" of the services of enterprises is the key direction for the deep integration and development of the Internet in the future, and it is mainly One of the tasks. Accelerating the transition to “manufacturing + service” is imperative.”

Good policies struck and it was the best moment to “reshape service brands and expand the value space of service products”. FAW Xichai vigorously nurtures the integration mode with the Internet, uses the Internet to collect and match the individual needs of users, provides strong basis for the development of personalized products, and further promotes the construction of service systems, optimizes the service network and accessories network, and promotes the market supply and demand after services. Accurate match, promote intelligent service software, update intelligent maintenance equipment, and provide users with the full life cycle management and service of Xichai products.

It is understood that after the launch of the new service policy, the Xichai Parts Service franchise stores will promptly complete spare parts reserves, and the timing of adjustments and the rate of adjustments will drop substantially, which is a drop of nearly 35 percentage points from last year. The new mode of maintenance service throughout the country is also spread across the country, to complete the new car, 1-2 years of full coverage.

Technical management support services to upgrade experience greatly different

In the first half of this year, FAW Xichai cooperated with the major vehicle manufacturers and agents such as Jiefang, Jianghuai , and Heli to develop closer cooperation. The company continuously provided product technical support and timely and effective services to its partners.

“A long time ago, Jianghuai Electronics Co., Ltd. has reached a consensus with Xichai in terms of continuous innovation, excellence in improving brand strength, and promotion of industrial upgrading through technological advancement. Matching with Xicaba Aowei’s machine is perfect both in terms of technical details and service details. Satisfy our demand for high-quality power and service." A person in charge of Jianghuai said.

Qu index, intelligent service upgrade journey so far, official micro-fans are also increasing day by day, "Wisdom Xichai app" has been almost ten months, in the use of the process, the user feedback is most satisfied with which section? Accessories How is the smart deployment system going?

With questions, Wu Ke interviewed in the user room of Wuxi Wuxi Sales Co., Ltd., and he said: “Breaked out of the traditional service model, we are closely integrated with the Internet+, and have stepped out of the innovation road dedicated to the service brand of Xichai. Within six months, we have made rapid progress in building technical support systems, and for downstream users, we have “sharp core services” and wisdom to accelerate the pace of technological software development, and the development of 'technical diagnostic system' has been promoted in an orderly manner, 'Data Acquisition and Analysis System TDS V2 'Successful development, intelligent parts delivery, and the implementation of the smart Xichai APP service have entered the testing phase. We also proceed from the details, upgrade the 400 hotline, official micro-open message system, answer user questions, listen to the user's voice, closer to the user distance."

Visit Official Micro and see one user commented: "Xichai has been doing a good job for so many years, low fuel consumption, long service life, the most important thing is to repair do not bother, very convenient. After upgrading the accessories network, let me buy The accessories are more time-saving and worry-free, and there is no need to worry about accidental tripping of parts.

Upstream and downstream in unison, they praised Xichai's “core core service”. In addition to intelligent services, it was also favored by users. It also benefited from the continuous practice of “Management Classics” by the management team of Xichai, learning and absorbing the experience of advanced service teams at home and abroad. Through molding training, the first-line service personnel's comprehensive service capabilities will be enhanced, and full-fledged management will be conducted in seven provinces and regions, including Jilin, Shandong, Henan, Hebei, Jiangsu, and Shaanxi, to enhance service efficiency and service quality.

The service journey of the 13th Five-Year Plan is long, and the FAW Xichai Core Service will use innovation to open up more space for development. It will turn the slogan of “double-network, dual-optimal service without worry” into action, with lean management and intelligence. The service simplifies user operations and allows everyone to enjoy a more efficient and convenient service experience.

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